We've made our shipping costs as fair as possible. The costs are based on each items size,
weight, shipping method, and delivery address.
To find the total shipping cost for your order, let us know the qty of each item and confirm your
complete address. We’ll let you know the exact shipping cost.
Transit time for air shipments is 7-10 days and for sea shipment it takes 30-45 days from our port
to your port. Extra 15-20 days for delivering goods from our premises till the ship loads.
Pacific Merchants is not responsible for delays in shipping due to weather, mechanical failures,
or other factors beyond our control.
Heavy items are shipped via sea route. You have to either arrange your freight forwarder or we
can use our. Custom Clearance has to be done by your agent.ISF has to be filed by your agent
before 48hrs from ship sailed.
Orders shipped by sea are subject to a customs brokerage fee, custom clearance charges and
transport charge from port to your door/warehouse. These charges are always the responsibility
of the recipient, and payment for them is required to the carrier at time of shipment delivery.
These charges may or may not included in the price of an order placed with us.
Customs clearance for shipments are handled by your agent or if you want we can suggest you
Whereas by air orders are shipped door to door. No custom clearance charges has to be paid.
You have to only pay the custom duties.
If you want, you can arrange freight your self. In this case you have to ask your freight
forwarding company to collect the goods from our premises or we can arrange pick-up on your
behalf. You have to provide you’re a/c detail of your freight collecting company like
Shipped air orders can be tracked via the tracking number provided to you via e-mail. If you still
have questions about an order that has not arrived, please contact us, and one of our
knowledgeable customer service associates will be happy to help you.
Inspect your shipment when it is delivered. If your package has arrived damaged, or otherwise
tampered with, notify us or your agent immediately. Any delay makes it more difficult to file a
Customers are responsible for checking their order when it arrives to insure that all items are
present and undamaged. If there are any discrepancies, please notify us immediately. This must
be communicated to us so that a claim can be placed with the carrier.
All replacement shipments will be shipped via any of the cheapest carrier.
Receiving Merchandise: Freight Carrier
When your order has shipped, you will receive a shipment confirmation e-mail which includes
the shipment tracking number, and a link to the freight carrier's website. To avoid delays in
delivery, the recipient should contact the freight carrier to schedule a delivery appointment.
Upon delivery of the shipment, it is extremely important to carefully unpack and inspect the
contents thoroughly for any sign of damage before signing the carriers freight bill of lading. The
driver is required by his/her employer to wait during your inspection. If damage is found, you
should inform us immediately. If the outside packaging is damaged, but the contents are not, you
should accept the shipment, but make a note on the freight bill the outside packaging was
damaged. This will protect your rights in the event there is concealed damage.
By signing the carrier's freight bill, without any notations of damage, you are agreeing the
shipment was delivered in good condition. Any damage found after that point, should be directed
to the freight carrier in the form of a concealed damage claim. Pacific Merchants has no recourse
to file a freight damage claim once the shipment was signed for as received in good condition.
For damaged shipments that have been refused, we will ship a replacement or refund the Buyers
money. All replacement shipments will be shipped standard service.
Accepted shipments with freight bill notations of damaged packaging and then found to have
concealed damaged, must be reported to the freight carrier within 48 hours of delivery. Such
occurrences will be remedied as soon as possible with replacement of damaged items shipping
once the damaged freight is inspected and accepted by the freight carrier.