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Shipping Costs

We've made our shipping costs as fair as possible. The costs are based on each items size, weight, shipping method, and delivery address.
To find the total shipping cost for your order, let us know the qty of each item and confirm your complete address. We’ll let you know the exact shipping cost.

Shipping Times
Transit time for air shipments is 7-10 days and for sea shipment it takes 30-45 days from our port to your port. Extra 15-20 days for delivering goods from our premises till the ship loads. Pacific Merchants is not responsible for delays in shipping due to weather, mechanical failures, or other factors beyond our control.

Heavy Items
Heavy items are shipped via sea route. You have to either arrange your freight forwarder or we can use our. Custom Clearance has to be done by your agent.ISF has to be filed by your agent before 48hrs from ship sailed.

Custom Clearance
Orders shipped by sea are subject to a customs brokerage fee, custom clearance charges and transport charge from port to your door/warehouse. These charges are always the responsibility of the recipient, and payment for them is required to the carrier at time of shipment delivery. These charges may or may not included in the price of an order placed with us. Customs clearance for shipments are handled by your agent or if you want we can suggest you broker.
Whereas by air orders are shipped door to door. No custom clearance charges has to be paid. You have to only pay the custom duties.

Customer Pickup
If you want, you can arrange freight your self. In this case you have to ask your freight forwarding company to collect the goods from our premises or we can arrange pick-up on your behalf. You have to provide you’re a/c detail of your freight collecting company like DHL/FEDEX/TNT.etc.

Order Tracking
Shipped air orders can be tracked via the tracking number provided to you via e-mail. If you still have questions about an order that has not arrived, please contact us, and one of our knowledgeable customer service associates will be happy to help you.

Receiving Merchandise
Inspect your shipment when it is delivered. If your package has arrived damaged, or otherwise tampered with, notify us or your agent immediately. Any delay makes it more difficult to file a claim.
Customers are responsible for checking their order when it arrives to insure that all items are present and undamaged. If there are any discrepancies, please notify us immediately. This must be communicated to us so that a claim can be placed with the carrier.
All replacement shipments will be shipped via any of the cheapest carrier.

Receiving Merchandise: Freight Carrier
When your order has shipped, you will receive a shipment confirmation e-mail which includes the shipment tracking number, and a link to the freight carrier's website. To avoid delays in delivery, the recipient should contact the freight carrier to schedule a delivery appointment.

Upon delivery of the shipment, it is extremely important to carefully unpack and inspect the contents thoroughly for any sign of damage before signing the carriers freight bill of lading. The driver is required by his/her employer to wait during your inspection. If damage is found, you should inform us immediately. If the outside packaging is damaged, but the contents are not, you should accept the shipment, but make a note on the freight bill the outside packaging was damaged. This will protect your rights in the event there is concealed damage.

By signing the carrier's freight bill, without any notations of damage, you are agreeing the shipment was delivered in good condition. Any damage found after that point, should be directed to the freight carrier in the form of a concealed damage claim. Pacific Merchants has no recourse to file a freight damage claim once the shipment was signed for as received in good condition.

For damaged shipments that have been refused, we will ship a replacement or refund the Buyers money. All replacement shipments will be shipped standard service.

Accepted shipments with freight bill notations of damaged packaging and then found to have concealed damaged, must be reported to the freight carrier within 48 hours of delivery. Such occurrences will be remedied as soon as possible with replacement of damaged items shipping once the damaged freight is inspected and accepted by the freight carrier.